Shipping policy
Shipping Policy
At COVTRY, we want your order to arrive safely, thoughtfully, and as smoothly as possible.
Order Processing Time
All orders are processed within 1–5 business days after your order is placed.
You will receive a confirmation email once your order has been placed, and another email with tracking information once your order has shipped.
Please note that orders are not typically processed on weekends or public holidays.
Shipping Time
Estimated shipping time is:
4–10 business days
Shipping times may vary slightly depending on your location, local carrier conditions, customs clearance, or peak seasons.
Worldwide Shipping
We offer worldwide shipping.
Wherever your home is, we’ll do our best to bring COVTRY to you.
Free Shipping
We offer free shipping on orders over $79 USD.
For orders under $79 USD, shipping costs will be calculated at checkout based on your delivery location.
Tracking Your Order
Once your order ships, you will receive a tracking number by email.
Please allow up to 48 hours for tracking information to update after shipment confirmation.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country or region.
These charges are not included in the product price or shipping fee and are the responsibility of the customer.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
If you notice an error, contact us as soon as possible at:
We will do our best to update your address before the order ships. Once an order has shipped, we may not be able to make changes.
Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us and we will help you as quickly as possible.
For damaged items, please include photos of the package and product so we can review the issue and provide a solution.
Our Promise
Every pet deserves a place of their own, and every order deserves thoughtful care.
If you have any questions about shipping, please contact us at: